How much time do I have to download my electronic order?

Digital download access information for electronic order items is sent with confirmation email and is valid for 24 hours. Electronic orders must be downloaded within that time period as login details will expire after that.

What is VAT? Why does your cart show two prices, one with and one without VAT?

VAT = Value Added Tax. VAT only applies for countries which form part of the European Union. Customers from non-European countries do not pay VAT. Depending on your billing and shipping address, the cart will calculate whether to add VAT or not.

What credit cards do you take and how do you process credit card orders?

We accept Mastercard and Visa. Credit card orders are processed with mPAY24, a secure payment gateway. When paying with credit card you will be temporarily directed to the secure server of mPAY24. After completing payment, you will be redirected back to the I AM University Store.

When will the out of stock books be available again?

Due to logistical reasons we may not be restocking those particular books in the near future, however, many of our books are also available in electronic format.

When will you come out with more consciousness development audio CDs?

More consciousness development audio CDs are in production and scheduled to be released on an ongoing basis.

How can I convert euros into my own currency?

Please visit the Universal Currency Converter http://www.xe.com/ucc/ to convert euros into your local currency.

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